Kai Fitness Studio Policy

       1.    Health & Readiness

Clients should avoid excessive alcohol and ensure good sleep the day before class. If unwell—due to illness, alcohol, lack of sleep, or injury—please inform your coach immediately so training can be adjusted safely.

       2.    Cancellation Policy

Private training cancellations require at least 24 hours’ notice.

       · Notice within 24 hours: 0.5 session deducted

       · Notice within 12 hours: 1 session deducted

(GP certificate accepted as exemption)

Kids’ classes, holiday camps, and adult group classes also require 24 hours’ notice. Cancellations within 24 hours are not accepted (except with a GP certificate).

       3.    Parking

Park only in the designated Kai Fitness spots. Do not use other properties’ spaces. If full, you may temporarily park vertically near the entrance wall and move your car once space is available.

       4.    Arrival & Departure

Do not enter before class or stay after. If early, please wait in your car until start time.

       5.    Entry Procedure

Ring the doorbell at your scheduled time. Enter within 15 seconds once the buzzer sounds. If not opened, ring again.

       6.    Private Session Warm-Up

Private clients should begin with a 5-minute, low-intensity cardio warm-up downstairs after arriving on time.

       7.    Hygiene

Bring your own water bottle and towel. Always place a towel on equipment/mats and wipe sweat to maintain hygiene and prevent slipping.

       8.    Equipment Use

Clients must not use any equipment or facilities without coach permission.

       9.    Parents & Visitors

Parents may enter on trial day only. During regular kids’ classes, please stay outside to avoid distractions. Use the designated parking. Waiting parents should remain in their cars.

       10.  Private Session Validity

Effective from the first session:

       · 10 or 20 sessions: valid 6 months

       · 30 sessions: valid 12 months

       · 50 sessions: valid 18 months

       11.  Group Class Validity

       · Adult group classes (10 sessions): valid 6 months, with up to 2 make-up classes

       · Kids’ classes: 1 make-up class per term, valid only within that term

Absences must be notified at least 24 hours in advance via email (service@kaifitness.com.au) or WeChat(kaifitness_2024), and confirmed by our team.

       12.  Early Bird Discount

Registering for a full 10-week term of kids' classes before the specified deadline qualifies for a $50 early bird discount. Not available for shorter enrolments.

       13.  Refund Policy

All purchases are non-refundable.

Thank you for helping us maintain a safe, clean, and respectful environment at Kai Fitness!